FAQs

How can I use this for my client?

By |December 28th, 2020|Categories: |

Check out the support site where you can see a demo and get some ideas on how to use Agent iFrame® for your projects. There is a side-by-side comparison of features on the price list page. Questions? Give us a call M-F, 9-5, EST at 877-556-4233.

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What are the first steps to get started?

By |October 29th, 2020|Categories: |

The first step is to sign-up for the service on this site. Next, your client's DDF® filters need to be set-up at realtorlink.ca to send us the data. The full instructions on how to do this are in the purchase receipt. Within 48 hours, we'll receive the data from

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Can I get a free trial period to experiment with it on my client’s site?

By |October 29th, 2020|Categories: |

We are asked this question a lot! To help you and your client visualize how the service will look and feel on their new website, you can experiment with codes found here. The menus will show different ways of using Agent iFrame® Map Search. You can break out the iframe

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Can I use my credit card so I can bill my customer on one invoice?

By |October 29th, 2020|Categories: |

Your company credit card may be used to maintain an account when you have permission from our accounts receivable department. Otherwise, you will need to use your client's credit card to enroll in the service. This provides the highest level of accountability to the REALTOR® from you and us.

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This is my first real estate website. Can you help me get started?

By |October 29th, 2020|Categories: |

Yes, of course! You've come to the right place. We love helping new webmasters and designers get started in the real estate industry. You probably have 100 questions and we're happy to answer all of them for you. Send us an email or call us toll-free for assistance (877-556-4233)

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What is transactional email and why do I need it?

By |September 4th, 2018|

Email deliverability from website forms should be a major concern for Realtors®. Our research indicates that the vast majority of Realtors® have experienced a call from a client like, "I used the form on your website but didn't hear back you." When every customer contact counts, receiving leads from web

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Text messaging from listings and forms

By |September 4th, 2018|

Beginning September 1, 2018, all listings inquiry forms will include text messaging as a standard feature. When a visitor completes a form on the listing details page you will also receive an instant text message. This will allow you to call or text them back right away to improve the

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Listings are not showing

By |April 10th, 2017|Categories: |

These suggestions assume that you have already opened an account and have received codes from us for your website. There are three basic reasons why listings will not show: Your data filter at realtorlink.ca needs to specify Agent iFrame® by TRES Labs so your data can flow to our servers. You

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Does Agent iFrame® work with all websites?

By |February 10th, 2017|Categories: |

Agent iFrame works in any website that accepts HTML. Here are just a few of the places where you can paste Agent iFrame® to showing listings: Wix.com Wordpress (host anywhere or with us if you need on-going support) Point2Agent Plesk/CPanel website builder Squarespace Pure HTML Pure PHP PHP/mySQL And

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Troubleshooting DDF® listings issues

By |June 8th, 2016|Categories: |

This is a common support question. Use this helpful checklist to self-serve. Of course, please call our office at 877-556-4233 if need assistance. A possible configuration error at CREA: The data filter is not configured correctly The data provider is not selected to show Agent iFrame® by TRES Labs

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What is an iframe?

By |April 19th, 2014|Categories: |

An iframe is the same technology used by Youtube.com that allows people to share the videos on their personal websites and blogs. It's an embeddable code that loads simultaneously with the content on your webpage. Agent iFrame® Map Search can be used on multiple sites at the same time.

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How do I use WordPress? Where can I get training?

By |January 1st, 2014|Categories: |

With your new account, you'll receive about 60 minutes of free training by phone and screen-share. For some agents, this will provide a good foundation to maintain your new site. Others may need more training or may wish to increase their knowledge through tutorials and videos. Of course, you're

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How do I get started with DDF®?

By |December 22nd, 2013|Categories: |

The first step is to create your data feeds in www.realtorlink.ca (look for the DDF® Control Panel). Next, sign-up for Agent iFrame® or Agent Jumpstart. After the sign-up process is complete, you'll receive further instructions and our toll-free support number. Don't worry about trying to figure it out on your own,

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What is the Data Distribution Facility?

By |December 22nd, 2013|Categories: |

The DDF® is a listing distribution system developed by CREA. It allows you to have automated listings on your website and show listings from other brokerages who have opted into the National Listing Pool. It’s like a national handshake system among CREA members. Benefit to your business? Visitors can see

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I have a website with another national company. Can I move my website?

By |December 22nd, 2013|Categories: |

Generally speaking, most national companies use a page builder system that isn't portable. Their sites are not designed to be exported for use on other servers. You can't reuse your existing website if it's from one of these companies unless it was made with Wordpress.

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I like the Jumpstart offer but would like to apply my own theme to your content. What should I do?

By |December 22nd, 2013|Categories: |

It's okay to choose Jumpstart and then use your theme over the framework. The new theme will need to be configured so your content is where you expect it to be. Your own webmaster can do this or we can do it for you for a small fee.

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I’d like to order the free WordPress site. Can I change the theme later on?

By |December 22nd, 2013|Categories: |

Yes, Wordpress allows you to change the theme at any time with just a few clicks. The new theme will have different layout settings and you may need to hire someone to help you achieve the look you want. We can help you change the theme or your webmaster can

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Do you send a monthly invoice?

By |December 21st, 2013|Categories: |

We use pre-authorized credit card transactions to keep our prices low. Our system will automatically send you an invoice each billing period. If there is a problem with your card, Bambora, our processing partner, will notify you directly. They'll also email you when your card is about to expire

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How do I pay for my monthly hosting?

By |December 21st, 2013|Categories: |

We only accept pre-authorized credit card payments. This allows us to keep costs low and improve customer service and accuracy. All payments are processed by Bambora.com and receipts are issued directly from Quickbooks. We don't keep any credit card information in our systems. The transaction is between you and

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I have a prepaid account for my existing website. Do I have to wait until it’s time to renew to change sites or use the map widget?

By |December 21st, 2013|Categories: |

If you have a prepaid account, and want to switch, we'll credit your new account with the amount of the prepayment. This way, you can get started using the DDF® or updating your website right away at no cost to you. No need to send proof. Just email us

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