This is a common support question. Use this helpful checklist to self-serve. Of course, please call our office at 877-556-4233 if need assistance.

  • A possible configuration error at CREA:
    • The data filter is not configured correctly
    • The data provider is not selected to show Agent iFrame® by TRES Labs
    • The filter has been disabled for a variety of issues such as changing offices (Call CREA helpdesk)
  • Listings don’t show:
    • Data has not been released to provider account yet
    • There is a copy-paste error in the iframe codes
    • Your account has been disabled by TRES Labs for non-payment (this is the default error message)
  • Missing listings
    • Listing has expired
    • Listing is marked “do not include in DDF®” at board level
    • Listing is missing the postal code or other information
    • Brokerage that owns the listing doesn’t participate in DDF®