Troubleshooting

Known issues and suggestions

Problem: Account expiry notice when first placing codes
  • Try converting the copy-paste text to “plain text”. Some word processors will add rich text quotes, etc. and the code won’t execute.
  • Email, text, or call for support Monday to Friday during regular business hours:
    • Toll-free: 1-877-556-4233
    • Text: 604-999-9880
    • Email: treslabs@outlook.com
Problem: Account expiry notice after one year
  • Your account was suspended for non-payment. Please contact our office at 877-556-4233 to update your credit card.